Knowledge base.
Additional help and support for customers.
Further help can be found in the Control room user guide.
Articles.
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Ethernet camera offline troubleshooting
Troubleshooting help if your camera is offline and networked using ethernet.
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Manage your account
Help with logging in and updating your password
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Camera troubleshooting
Help and advice for resolving the most common camera connectivity issues.
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People count monitors
Find out more about how you can use people count monitors to better understand your building usage.
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Occupancy monitors
Learn more about occupancy monitors and the ways you can use them for your business.
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Camera and monitor directions
How cameras and monitor directions work together.
Technical details.
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What to do if you receive an offline alert?
Getting a camera back online
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What are the network requirements?
Minimum requirements for connecting a HoxtonAi camera to Wi-Fi or fixed ethernet connection to transmit data to the cloud.
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How do the cameras work?
HoxtonAi cameras use computer vision technology to monitor people entering or leaving a space. Find out more.
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What is the camera specification?
Technical details relating to our cameras.