Knowledge base

Suitability

Is HoxtonAi right for your space, and what does it need?

• How do the Sensors work
  This article gives insight to the technology behind the sensors and how they count people and monitor occupancy.
• What are the Network requirements
  This article explains the minimum network requirements for our sensors to operate
• What is the Sensor Specification
  This article outlines the physical specification of the sensor.

Installation

Powering, networking and mounting your sensors.

• How do you Power the Sensor
  This article explains how the Sensor is powered as well as the kit provided to power it.
• How to Connect a Sensor to a Wi-Fi Network
  This article will explain how to connect a Sensor to your Wi-Fi network so that it can start counting.
• How to mount the Sensors
  This article shows the methods for installing the sensors to ensure you are accurately monitoring your entrances.
• How to Network a Sensor Using Ethernet
  This article will quickly explain the steps in setting up a HoxtonAi sensor using ethernet.

Troubleshooting

When something does not go to plan.

• Cannot connect Sensor to Wifi network when connected to hotspot
  What to do when your sensor won’t connect
• I have not received my Welcome email
  What to do if you don’t receive a welcome email from us
• Nothing happens when I connect to the ‘Hoxton Direct’ hotspot
  This article will provide troubleshooting tips for when nothing happens after you connect to the ‘Hoxton Direct’ Wi-Fi hotspot.
• The ‘Hoxton Direct’ Wi-Fi hotspot is not showing
  This article will explain what to do if the Hoxton Direct Wi-Fi hot spot does not appear during the set-up process.
• What to Do If You Receive an Offline Alert
  This article will help you get your Sensor back online if you receive an offline notification.