Knowledge base

Camera troubleshooting

This page documents the most common camera issues and how to fix them.

If you are still unable to resolve your problem please contact: support@hoxton.ai

Our working hours are Monday - Friday 9am - 5pm GMT (excluding public and bank holidays)

Camera troubleshooting

Wifi hotspot Hoxton Direct not showing.

Please try the following steps:

  1. Is the device powered on? Check status LEDs.
  2. While the device is powered on - push the reset button with a pen/pencil for a minimum of 5 seconds or until the status LEDs change pattern.
  3. Wait 30 seconds.
  4. Check for wifi hotspot.
  5. If not found, ensure the camera does not have an active network ethernet connection - the camera will prioritise an ethernet connection, bypassing the hotspot function.

I have connected to Hoxton Direct hotspot but the wifi configuration page is not loading.

  1. Go into any web browser and type the following into the address bar: 192.168.42.1 and hit enter
  2. If the pop up window does not appear, try a different web browser (ie: Safari/Chrome).
  3. If the pop up window still doesn't appear repeat steps 6 & 7 on a different phone/computer.
  4. If none of the above steps work please contact support@hoxton.ai.

Can't find the wifi SSID you want to connect to.

Please check the wifi network you are trying to connect is:

  1. Not a hidden network.
  2. Not a captive portal.
  3. Not blocked with a corporate firewall.

Find out more about the network requirements.

  1. Power off the device.
  2. Wait 5 seconds.
  3. Power on.
  4. Wait 30 seconds.
  5. Press reset switch for 5 seconds or until LED lights behaviour changes. Camera reset buttons
  6. Connect to hotspot Hoxton Direct.
  7. Locate the desired wifi SSID and connect.
  1. Connect to an ethernet cable from one of the wifi router's ports to the LAN connection on the PoE power plug.
  2. Press reset switch for 5 seconds or until the LED lights behaviour changes. Camera reset buttons
  3. Check if the device comes online by reviewing LED lights status. See device statuses for more information.
    • If the device comes online - it is an issue with your wifi network.
    • If the device does not come online - please contact support@hoxton.ai.

Next steps.

Once you have completed these steps and your camera is powered and connected to internet - you are ready to get it registered and set up in one of your sites. This is done from the control room. You can learn more about camera registration in the control room user guide.

To login to the control room you will need your HoxtonAi welcome email. If you haven't received this email, please check your spam and junk folders - the email will be titled Welcome to HoxtonAi. If you still can't find the email, please contact support@hoxton.ai.

Overhead and horizontal camera statuses.

Device status.

Overhead type A cameras.

Two LEDs on the device indicate the internet connection status.

Both blinking together once per second: wifi hotspot mode.
Both lit continuously: connected to internet.
Red off, green blinking steadily: connected to local network (wifi or ethernet) but no internet access.
Red blinking steadily, green off: no network connection (can't connect to wireless access point or ethernet network).
Red lit continuously, green flickering with no pattern: device is starting up, please wait two minutes.
Both lights off: no power.

Device status.

Horizontal & type B overhead cameras.

Two LEDs on the device indicate the internet connection status.

Both blinking together once per second: wifi hotspot mode.
Both lit continuously: connected to internet.
Green off, blue blinking steadily: connected to local network (wifi or ethernet) but no internet access.
Green blinking steadily, blue off: no network connection (can't connect to wireless access point or ethernet network).
Green lit continuously, blue flickering with no pattern: device is starting up, please wait two minutes.
Both lights off: no power.